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Car Claims Checker

Complaints Procedure

Last updated: 15 April 2026

Who to complain to. Car Claims Checker acts only as an introducer. Your claim itself is run by Parker Kerrigan, a trading name of Harcus Parker Limited. If your complaint is about the services of Car Claims Checker (this website or the introduction), use section 1 below. If your complaint is about how Parker Kerrigan has handled your claim, use section 2. Parker Kerrigan's privacy policy is available at parkerkerrigan.co.uk/privacy-policy.

1. Complaints about Car Claims Checker

If you have a complaint in respect of the services of Car Claims Checker, please email us at complaints@carclaimschecker.com.

We will send a written acknowledgement of the complaint and a copy of our complaint procedure within three business days of your complaint. If we do not resolve your complaint within 28 days (or such longer time as we may need), or you are not satisfied with our response, you may refer this to the Scottish Legal Complaints Commissioner at https://www.scottishlegalcomplaints.org.uk/your-complaint/.

2. Complaints about Parker Kerrigan (how your claim was handled)

If your complaint is about how your claim has been handled, it should be made to Parker Kerrigan (Harcus Parker Limited), the firm of solicitors that runs your claim:

Parker Kerrigan's full complaints procedure is set out in your Document Pack. If you are not satisfied with their final response, or they have not resolved your complaint within eight weeks, you can refer it to the Legal Ombudsman:

You can also report concerns about a solicitor or SRA-regulated firm to the Solicitors Regulation Authority at www.sra.org.uk.

Car Claims Checker

Get in touch

Car Claims Checker acts only as an introducer — it does not process, run or handle your claim, and does not charge you a fee. When you submit your details, your claim is referred on to Parker Kerrigan, a consumer-facing trading name of Harcus Parker Limited, a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA no. 653501), registered in England & Wales (company no. 11352441) with its registered office at 80 Strand, London, WC2R 0DT. Harcus Parker Limited carries out the credit check, runs your claim, and charges a fee only if your claim succeeds, as set out in their Document Pack. Parker Kerrigan's privacy policy is available at parkerkerrigan.co.uk/privacy-policy. Using our service does not guarantee a faster or better outcome. You can also pursue your claim for free through your lender or the Financial Ombudsman Service.