Complaints Procedure

1. Complaints about Car Claims Checker

If you have a complaint in respect of the services of Car Claims Checker, please submit these to the Complaints Department, SJK Legal Limited, 4-10 Darnley Street, 1st Floor, Glasgow, G41 2SE, or by emailing us at complaints@sjk-solicitors.co.uk.

We will send a written acknowledgement of the complaint and a copy of our complaint procedure within three business days of your complaint. If we do not resolve your complaint within 28 days (or such longer time as we may need), or you are not satisfied with our response, you may refer this to the Scottish Legal Complaints Commissioner at https://www.scottishlegalcomplaints.org.uk/your-complaint/.

2. Complaints about Parker Kerrigan (how your claim was handled)

If your complaint is about how your claim has been handled, it should be made to Parker Kerrigan (Harcus Parker Limited), the firm of solicitors that runs your claim:

• In writing to: The Complaints Department, Harcus Parker Limited, 80 Strand, London, WC2R 0DT
• by e-mail to: complaints@parkerkerrigan.co.uk

Parker Kerrigan's full complaints procedure is set out in your Document Pack. If you are not satisfied with their final response, or they have not resolved your complaint within eight weeks, you can refer it to the Legal Ombudsman:

• Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
• Tel: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Web: www.legalombudsman.org.uk

You can also report concerns about a solicitor or SRA-regulated firm to the Solicitors Regulation Authority at www.sra.org.uk.